Privacy Policy

KYND Psychology is committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and manage your personal and health information.

1. Collection of Personal Information

We collect information that is necessary to provide high-quality psychological services. This includes:

Contact details (name, address, phone number, email).
Health information (medical history, symptoms, and previous treatments).
Referral information from your GP or other health professionals.
Transactional data related to your appointments and payments.

2. How Information is Collected

Personal information is generally collected directly from you during intake forms and consultation sessions. In some cases, we may receive information from third parties, such as your referring GP or insurance provider (e.g., Medicare), with your consent.

3. Purpose of Holding Information

Your information is gathered and used for the primary purpose of:

Providing psychological assessment and treatment for individuals and couples.
Managing administrative tasks (booking via Halaxy, billing, and Medicare processing).
Communicating with your referring doctor regarding your clinical progress.

4. Confidentiality and Disclosure

The therapeutic relationship is built on trust. Your personal reflections and clinical notes are held with the highest level of professional discretion. Your information will not be disclosed to any third party except when:

It is subpoenaed by a court.
Failure to disclose the information would place you or another person at serious and imminent risk.
Your prior approval has been obtained to provide a report to another professional or agency.

5. Data Security

We take reasonable steps to protect your personal information from misuse or unauthorized access. KYND Psychology utilizes Halaxy, a secure, encrypted clinical management system that meets Australian standards for health data storage.

6. Access to Your Information

You have a right to access the personal information that we hold about you. All requests for access should be made in writing to Navid Khorassani.